The new Games Workshop Web site is pretty, but clunky.
It's like it was written by a computer programmer that is only concerned with lists and filters and not by someone who understands graphic interface and shopping. I'm sure the site is probably very stable, and with the right clicks, can bring you any bit of information you want, but it's not conducive to shopping.
I do like that GW is using a white background which syncs well with their excellent photography. You can get nice views of the models with a few clicks and they have much better selection and view of the novels available than their previous site.
Noticeably missing is their news feed, blog and forums. Most of which had been done away with years ago but I really think GW is missing a chance to connect with their customers by omitting these features. Forgeworld has recently added a decent blog but the mothership can't seem to figure it out.
Also missing is the FAQ section. I've poked around and used the search function but I can't find any rule clarifications or FAQs. All versions of Warhammer are fairly buggy (as are most miniature games) and every gamer at some point will struggle with, argue, or need some help with game mechanics and the main GW site doesn't provide the resources to answer these questions. Where should a gamer go for this information?